Quality Assurance Specialist

Job Title: Quality Assurance Specialist 

Responsibilities: 

This is a hybrid schedule position, must be flexible to come into the office. Quality Control / Assurance position is structured within the National Transportation Vetting Center (NTVC) within the Transportation Security Administration’s (TSA) Office of Intelligence and Analysis (IA). The objective of this position, in cooperation with the balance of the NTVC QA/QC Integrated Project team (IPT), is to elevate the overall quality and effectiveness of NTVC operational performance. 

• Perform Data Integrity Checks by Checking Scorecard Mid and End of Month prior to Data Pull 

• Pull Monthly NTVC Scorecard Data into Databases for further Analysis 

• Publish Monthly Contractor and Branch Manager Reports 

• Analyze collected data and metrics to identify and report operational performance trends (improving, degrading), and also performance improvement opportunities within the NTVC operational team. Communicate such opportunities to Senior Leadership 

• Collaborate with the Training team to develop and implement learning tools targeted at improvement opportunities in order to elevate overall NTVC operational performance. 

• Develop NTVC QA operational performance dashboards from which NTVC leadership can quickly assimilate system strengths, weaknesses, and performance trends at monthly metric briefings. 

• Identify and implement methodologies to increase the sampling size of NTVC QA/QC operational performance data. 

• Author new and / or edit existing policies and procedures such that they accurately reflect the current state of NTVC systems at all times. 

• Perform special audits and scorecard analysis for VAD Leadership across all branches of NTVC 

• Document Job Aids for QA Team activities 

• Identify qualities issues and recommend solutions to mitigate defects 

• Establish Key Metrics to improve the program 

• Develop and implement a new knowledge assessment questionnaire. 

• Consistently reach out to NTVC stakeholders to foster “continuous improvement” in the execution of the NTVC mission. 

Requirements 

• Bachelor’s Degree 7+ years of professional experience. 

• 7+ Experience and broad knowledge and understanding of Microsoft Products with specific experience with Microsoft Operating System, SharePoint, Exchange, Excel, PowerPoint, Microsoft Word 

• Knowledge of and experience in assessing compliance for systems relative to customer and industry best practices. 

Highly Desired 

• Detailed-oriented professional 

• Excellent written Communication Skills 

• Excellent Analytical Skills 

• Great Interpersonal skills 

• Experience in Project Management 

• Experience in Business Analysis 

• Experience Data Quality Analysis 

• Experience with Microsoft Office Tools 

• Ability to apply critical and logical thinking 

• Ability to record quality issues and plan processes and take corrective measures to decrease instances of defects 

Diversity, Inclusion, & Engagement at Brillient:

At Brillient, we not only accept difference, we promote it, we embrace it, and we thrive on it for the betterment of our clients, our employees, and our culture.

We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.

DISCLAIMER: The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned in accordance with business demands and/or contractual requirements.

Job Requirements: